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The Cisco Certified Network Associate Voice (CCNA Voice) validates associate-level knowledge and skills required to administer a voice network. The Cisco CCNA Voice certification confirms that the required skill set for specialized job roles in voice technologies such as voice technologies administrator, voice engineer, and voice manager. It validates skills in VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions.The CCNA Voice certification assesses skills and knowledge related to the Cisco Unified Communications Manager.


  • Curriculum authored by Cisco Certified Internetwork Experts - CCIE's

  • Training provided by the elite group of CCIE Instructors/Consultants with a proven track record and industry experience

  • Trained more than 500 CISCO Certified Internetwork Experts Globally.

  • Individual rack access to the most modern real networking equipment - No Simulators

  • Limited number of candidates in each program

  • Flexible batch timings for working professionals & IT aspirants

  • Exam Pass Promise: Attempt your exam within 4 weeks of course completion, if you do not pass the exam we will retrain you for free.

  • Course materials, Exam preparation techniques & Mock Exams all included in the program


The CCNA Voice course is designed for students who have previously obtained CCNA certification or have been CCNA trained. This course will also benefit students looking to build and solidify their knowledge of how to design and implement medium-size Unified Communications networks, and as a step towards achieving the CCVP certification


Upon completing this course, the learner will be able to meet these overall objectives :

  • Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows.

  • Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Express, Cisco Unity Connection, and Cisco Unified Presence.

  • Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.

  • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.

  • Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.

  • Administer users in Cisco Unity Connection and Cisco Unified Presence, and enable the most commonly used features for both applications.

  • Describe how to maintain a Cisco Unified Communications solution.


  • Certifications are recognized qualifications.

  • Certifications are tangible credentials that can help you succeed in IT career and provide measurable benefits to your employer.

  • Certifications are a reliable validation of training and experience that can accelerate your professional development, improve your productivity and enhance your credibility.

  • Each certification level signifies a benchmark of experience and expertise recognized for its value and relevance in the IT industry.

  • Certified professionals draw higher salaries than individuals who are not certified.



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  • Overview of Cisco Unified Communications Solutions

  • Overview of Administrator and End-User Interfaces

  • Call Flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express

  • Endpoint and End User Administration

  • Enablement of End User Telephony and Mobility Features

  • Enablement of Cisco Unity Connection and Cisco Unified Presence

  • Cisco Unified Communications Solutions Maintenance


Khawar Senior Network Design & Security Consultant/Master Instructor (5 x CCIE #12353) & (CCDE #20110020)

Khawar is the world's renowned Instructor, who has over 20 years of experience in the IT field providing Network Consulting and training for companies like Boeing, Verizon, Northrop Grumman, Lockheed Martin, Cisco, Microsoft and many more. Khawar ranks amongst the top engineers in the world and has the privileged record of being the sole professional holding five CCIE Certifications (CCIE #12353) and the CCDE qualification (CCDE #20110020). A graduate of Computer Science from the DeVry Institute of Technology, California with a Masters in Applied Computer Science & Technology from Azusa Pacific University, Khawar brings in a wealth of experience and expertise to Synergy Networxx and has personally devised the CCIE training methodology and curriculum.

Qaiser Senior Internetwork Consultant (R&S)/Instructor (CCIE # 27800)

Qaiser is a Cisco Certified Internetwork Expert in Routing & Switching – (CCIE # 27800) with an extensive experience in the Internetworking Industry. He has a vast experience of more than 10 years in design, implementation, troubleshooting, operations, IT training, pre-sales, post-sales, presentation and communication skills. His business focus is on strategic planning, direction, development and bringing new technologies to market. In addition he has established strategic partnerships for Security and Internetwork Consulting Services and Solutions.

Naseer Senior Network Consultant/Instructor (CCIE # 27105)

Naseer is a Cisco Routing, Switching and Security certified IT Contractor/Instructor with 10 years’ of expertise encompassing: OS, Networking, WAN / LAN hardware / protocols and internet and intranet tools; working cross-functionally in customer-oriented environment. He is an experienced, dedicated and result-oriented professional, with a career history of proven expertise in Internetworking from conception to completion. He has in depth expertise in the implementation, analysis, optimization, troubleshooting and documentation of LAN/WAN network systems as well as Proven ability to lead and motivate team to ensure success. He has a track record for diagnosis complex problems and consistently delivering effective solutions.

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